Frequently Asked Question

At Shasha Limousine, our customer service team is here to assist you with any inquiries or additional information you may need before making a reservation. We understand the importance of clarity when it comes to our services, pricing, vehicle options, and all aspects of our business-class experience. You can reach out to us via phone, email, or our website's contact form, and our friendly and knowledgeable team will promptly respond to address your concerns. We prioritize your satisfaction and are committed to providing exceptional customer service to ensure you have all the necessary information to make an informed decision.

With which types of vehicles does Shasha Limousine have affiliations?

At Shasha Limousine, we take immense pride in offering a diverse fleet of vehicles that can accommodate your specific needs. Our affiliated fleet includes sophisticated and luxurious 4-door sedans, roomy minivans, SUVs, and stretch limousines, as well as larger passenger vans, sprinters, and buses of varying sizes.

What are the seating and luggage capacities of a sedan?

Typically, a sedan can provide comfortable seating for up to four passengers, designed to accommodate three individuals. In terms of luggage capacity, the trunk of a sedan is typically capable of accommodating two standard-sized suitcases.

Are there any extra fees associated with luggage?

If the luggage can fit within the vehicle's trunk, no additional fee will be imposed. However, if any luggage item, such as a carry-on, suitcase, duffle bag, or box, needs to be placed inside the vehicle, an additional charge of $10.00 per piece will be applicable.

What happens if I exceed 3 passengers or have more than 3 pieces of luggage?

If all the luggage pieces are large in size, either a minivan or an SUV will be required.

If you plan to travel with your pet, which type of vehicle can you reserve?

The type of vehicle you can reserve will depend on the size of your pet. Small pets can usually be accommodated in a regular sedan or midsize SUV. However, if you have a larger pet, a bigger vehicle will be required. Please make sure to inform us during the booking process, as not all drivers are able to provide this service.

Is it necessary for me to bring a car seat for my child?

In compliance with the law, children below the age of 8 must be secured in a car seat. Passengers have the option to either bring their own car seats or request Shasha Limousine to provide them, with an additional charge.

Is it allowed for my children to travel without supervision?

Passengers who are under 18 years of age must be accompanied by an adult. The driver reserves the right to ask for identification as proof of age.

What is the recommended tipping amount?

The customary tipping range in the industry generally falls between 15% and 20%. However, the final decision regarding the specific amount is entirely up to your discretion.

What are the toll charges for airports?

Toll charges may not be applicable to all airport trips. In Manhattan, the typical toll fee for transportation to or from JFK or LGA airports is approximately $10.17. For trips involving EWR (Newark Airport), tolls begin at $21.80. Toll fees are applicable for each leg of roundtrip reservations. If the driver incurs a toll while returning to the city, an additional charge will be added. It is important to note that the driver has the discretion to choose the most appropriate route based on traffic and weather conditions.

What types of passenger vans are associated with Shasha Limousine?

We offer a variety of minivans for your convenience, including well-known models such as the Toyota Sienna, Honda Odyssey, Ford Sprinters, and Mercedes Sprinters. These options are available for you to choose from.

If you're in search of a stretch limo, Shasha Limousine has got you covered!

Our affiliated stretch limousines come fully equipped with TVs, DVD players, and CD players, ensuring an enhanced experience for you. Whether you're celebrating proms, weddings, or any other special occasion, we specialize in providing everything you need, except for alcohol.

Is it required to present the credit card to the driver when using it?

Certainly! If you intend to use your credit card for in-car payment, it is necessary to have the card with you and present it to the driver at the conclusion of the trip for processing. However, if you provide your credit card information and ID details during the reservation process, there is no requirement to physically display the card.

Is it possible for me to use my credit card to make payment on behalf of someone else?

Certainly! We provide a convenient pre-paid option that allows for third-party payments. When making your reservation, you can enter your credit card details in the payment section and select the "All Inclusive" option to pre-pay for the ride on behalf of your guest. This allows you to easily use your credit card for payment and take care of someone else's transportation needs without any hassle.

What are the fees associated with making stops along the way to your destination?

To inquire about the pricing for stops along your route, please don't hesitate to contact us by phone, email, or text. The cost may vary depending on the nature and specifics of each individual stop.

If you are traveling with skis, snowboards, and golf clubs, which type of vehicle should you reserve?

If you plan to travel with a surfboard, skis, or golf clubs, you can conveniently reserve a minivan, large passenger van, or SUV through our online booking system.

If you forgot to obtain a receipt, how can you request one?

If you happen to forget to get a receipt, you can easily request one by reaching out to our customer support team via phone, email, or our website.

What should I do if I misplaced something in a vehicle affiliated with Shasha Limousine?

If you have misplaced something in a car affiliated with Shasha Limousine, please contact our office, and we will promptly coordinate with the driver and relevant departments to help you locate the item. However, please understand that we cannot be held responsible for any belongings left behind. We will make every effort to recover your item, and if we are successful, we will contact you to make arrangements for its return. Alternatively, we can arrange for the item to be delivered to you, but please be aware that there may be additional costs depending on the distance traveled.

In the event that you are running late for your pickup, will there be any charges for waiting time?

At Shasha Limousine, we offer a grace period of 10 minutes after the scheduled pickup time without any waiting time charges. However, if the delay exceeds 15 minutes, waiting time charges will be applied for the entire duration of the delay. To provide clarity, here are a few examples:

Example 1: If the pickup time is 10 AM and the passenger arrives at 10:10 AM, no waiting time charges will apply.

Example 2: If the pickup time is 10 AM and the passenger arrives at 10:15 AM, a waiting time charge of 15 minutes will be applied. The waiting time fee is calculated based on an hourly rate that is prorated according to the vehicle class.